Supplier:
Gavalieri servis Ltd., Potočná 16, 921 01 Piešťany, European union
Managing Director: Andrej Bábsky
Company ID: 50 473 441, Tax ID: 21 202403461
Service Description:
The Supplier provides installation and management of AI agents (“AI Employees”) such as AI receptionists, sales assistants, or customer support agents, working 24/7. The Client also receives access to the platform app.prevalcuj.online to manage, monitor, and adjust their AI employees.
1. Service Delivery
The Supplier will configure and install AI employees according to the Client’s requirements.
Services include setup, integration, platform access, updates, and technical support.
Communication is primarily via email.
2. Payments
Services begin after the first payment is received.
Fees for setup and monthly usage are agreed individually depending on the number and complexity of AI agents.
By entering payment details into the payment gateway (Stripe, PayPal), the Client agrees to automatic recurring payments.
Cooperation is ongoing until terminated, with a 1-month notice period.
3. Refund Policy
The Client is entitled to a 100% refund if the Supplier fails to deliver a functional AI employee within 30 days after receiving all required information and approvals.
Refund requests must be submitted in writing within 14 days after this period.
4. Client Responsibilities
The Client must provide necessary access (e.g., website, CRM, calendar) for integration of AI employees.
The Client approves content, instructions, and settings via email.
5. Liability
The Supplier is responsible for maintaining system functionality and GDPR compliance.
The Supplier is not liable for damages caused by incorrect data provided by the Client.
All disputes will be resolved by mutual agreement.
6. Confidentiality & GDPR
The Supplier undertakes to keep all Client information confidential.
Personal data processing is in accordance with GDPR (Act No. 18/2018 Coll.).
GDPR compliance documentation can be prepared by the Supplier for an additional fee.
Effective Date: April 17, 2025
Supplier: Gavalieri servis Ltd.
Managing Director: Andrej Bábsky, +1 855-594-7787